Privacy Policy

Effective Date: December 1, 2023

1. Information We Collect

Personal Information You Provide

• Contact Details: Name, email address, phone number, and shipping address to deliver your Christmas decorations worldwide (excluding Asia and select remote areas)
• Payment Information: Credit/debit card details (Visa, MasterCard, JCB) or PayPal account information processed through our secure payment gateways
• Order Information: Products you purchase, order history, and preferences for Artificial Christmas Trees, Lights, Ornaments, and other holiday items
• Communication Data: Messages sent to [email protected] and other customer service interactions

Automatically Collected Information

• Device Information: IP address, browser type, device type, and operating system
• Browsing Data: Pages visited on christmahomedecor.com, products viewed, and time spent on our site
• Location Data: General geographic location to provide appropriate shipping options and product availability

2. How We Use Your Information

• Order Processing: To process and ship your Christmas decoration orders within 1-2 business days
• Customer Service: To respond to your inquiries and provide support from our Christmas enthusiasts team
• Payment Processing: To securely process payments through our PCI-compliant systems
• Personalization: To enhance your shopping experience with personalized product recommendations
• Security: To monitor for fraudulent activity and protect your account with our 24/7 fraud monitoring system
• Marketing: To send information about special offers, new Christmas products, and holiday promotions (with your consent)

3. Data Sharing and Disclosure

We value your trust and only share your information in the following circumstances:

Service Providers

• Payment Processors: Visa, MasterCard, JCB, and PayPal to complete your transactions
• Shipping Partners: EMS and other carriers to deliver your Christmas decorations
• IT Services: Companies that help us maintain our website and secure your data

Legal Requirements

We may disclose information when required by law, to protect our rights, or to prevent fraud and ensure the safety of our customers.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Storage and Security

• SSL Encryption: All transactions protected with 256-bit SSL encryption
• Secure Storage: Data stored on protected servers with limited access
• Payment Security: We never store complete payment information on our servers
• PCI Compliance: Fully compliant with Payment Card Industry Data Security Standards
• Data Retention: We retain personal information only as long as necessary for business purposes or as required by law
• International Transfers: As we ship worldwide (excluding Asia and select remote areas), your data may be transferred internationally with appropriate safeguards

5. Your Rights and Choices

You have control over your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information in your account
• Deletion: Request deletion of your personal information, subject to legal requirements
• Marketing Preferences: Opt-out of marketing communications at any time
• Data Portability: Request your data in a structured, machine-readable format

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality and secure checkout
• Performance Cookies: Help us understand how visitors interact with our site
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant Christmas decoration advertisements

You can control cookie settings through your browser. However, disabling cookies may affect your shopping experience.

7. Children’s Privacy

Northlight Shop does not knowingly collect personal information from children under 16. Our products are intended for purchase by adults. If you believe a child has provided us with personal information, please contact us immediately.

8. International Data Transfers

As we serve customers worldwide (excluding Asia and select remote areas), your information may be processed in the United States and other countries. We ensure appropriate safeguards are in place for these transfers.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices. The updated version will be posted on our website with a revised effective date. We encourage you to review this policy periodically.

10. Contact Us