Shipping Information
At Northlight Shop, we’re dedicated to bringing the magic of Christmas to your doorstep. Here’s how we deliver your holiday decorations:
Order Processing
We process all orders within 1-2 business days after payment confirmation. During peak holiday season, please allow up to 3 business days for processing.
Shipping Methods & Timeframes
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Best for: Faster delivery needs
- Free Shipping (Orders over $50):
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
- Best for: Budget-conscious shoppers
Please Note: We ship worldwide, excluding some Asian countries and remote areas. Delivery times are estimates and may vary during holiday seasons or due to customs processing.
Returns & Exchanges
We want your Christmas decorating experience to be absolutely magical. If something isn’t quite right, our Holiday Happiness Guarantee makes returns and exchanges stress-free.
Return & Exchange Window
We accept returns and exchanges within 15 days of delivery date.
Step-by-Step Return Process
- Contact Our Christmas Enthusiasts
- Email us at [email protected] within 15 days of receiving your order
- Include your order number and reason for return/exchange
- Wait for Authorization
- Our team will respond within 24 hours (on business days)
- We’ll provide a Return Authorization Number and instructions
- Package Your Items
- Securely package items in original condition with all tags and packaging
- Include a copy of your order confirmation
- Ship to Northlight Shop
- Send your return package to:
Northlight Shop Returns
1611 E Front St
Butte, US 59701
- Send your return package to:
- Receive Your Refund or Exchange
- Once we receive and inspect your return, we’ll process within 3-5 business days
Return Request Template
To make the process easier, use this template when contacting us:
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Northlight Shop Christmas Enthusiasts,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Date Received: [Date You Received Package]
Item(s) to Return/Exchange: [Product Name(s)]
Reason for Return/Exchange: [Please describe the reason]
Preferred Resolution: [Refund/Exchange for specific product]
Please send me the Return Authorization Number and any additional instructions.
Thank you,
[Your Name]
Refund Information
Once we receive your return:
- Processing Time: 3-5 business days after we receive your returned items
- Refund Method: Refunds issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- Refund Timing:
- Credit/Debit Cards: 5-10 business days after we process your refund
- PayPal: 3-5 business days after we process your refund
Non-Returnable Items
To ensure the health and safety of all our customers, the following Christmas items cannot be returned or exchanged:
- Christmas Candles (for hygiene reasons)
- Christmas Gift Wrap (once unrolled or cut)
- Christmas Plants & Greenery (due to their perishable nature)
- Any items that have been assembled, used, or damaged after delivery
- Products missing original tags or packaging
Exchange Policy
We’re happy to exchange items for:
- Different size or color of the same product (subject to availability)
- Alternative Christmas decoration of equal value
- Store credit for future Christmas shopping
Note: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Christmas Cheer Promise
If you receive a damaged or defective Christmas decoration, contact us immediately at [email protected] and we’ll arrange a replacement at no additional cost to you.
We’re here to help make your Christmas magical! If you have any questions about our shipping or returns policy, our Christmas enthusiasts are just an email away.
With holiday warmth,
The Northlight Shop Team